Customer Service Supervisor

Buyer Service Supervisor

WELCOME TO THE WORLD OF OPPORTUNITY!We’re devoted to creating constructive that all people, all over the place can revenue from travelling on the lowest prices, whereas preserving the social, monetary and environmental affect of our operations in ideas. Our approach is constructed on low fares and a numerous group, supported by atmosphere pleasant and sustainable operations and high-quality buyer help

  • WIZZ is a current, vibrant & updated mannequin, we’re assured & not shy
  • We on a regular basis strive to interrupt out of class & suppose exterior the area
  • Our 5 mannequin values ready the bottom:
    • Inclusivity – We collaborate collectively to achieve our targets
    • Positivity – We’re an optimistic, joyful, impressed and galvanizing group
    • Dedication – We have an entrepreneurial ‘can do’ angle: we take specific particular person & collective possession and are accountable for all of the items we do
    • Integrity – We keep ourselves to the very best doable necessities of enterprise ethics in all of the items we do
    • Sustainability – We strive to be the greenest different of air journey and work exhausting on continuously reducing our environmental footprint

Purchaser Service SupervisorWho we’re:

  • We’re devoted to creating constructive that everyone, all over the place can revenue from travelling on the lowest prices, whereas preserving the social, monetary and environmental affect of our operations in ideas. Our approach is constructed on low fares and a numerous group, supported by atmosphere pleasant and sustainable operations and high-quality buyer help
  • WIZZ is a current, vibrant & updated mannequin, we’re assured & not shy
  • We on a regular basis strive to interrupt out of class & suppose exterior the area
  • Our 5 mannequin values ready the bottom:
    • Inclusivity – We collaborate collectively to achieve our targets
    • Positivity – We’re an optimistic, joyful, impressed and galvanizing group
    • Dedication – We have an entrepreneurial ‘can do’ angle: we take specific particular person & collective possession and are accountable for all of the items we do
    • Integrity – We keep ourselves to the very best doable necessities of enterprise ethics in all of the items we do
    • Sustainability – We strive to be the greenest different of air journey and work exhausting on continuously reducing our environmental footprint

What we offer:

  • Instantaneous affect, from any diploma of the organisation
  • True worldwide and multi-cultural work environment
  • Full, end-to-end processes oversight
  • Publicity to C-suite administration
  • Fast occupation growth, inside mobility and experience administration supported by teaching options (Wizz Academy and bespoke trainings)
  • Passionate, pushed and quite a few group
  • Work in a fast rising – can do – organisation, which is rising in Europe, the UK and Middle East’
  • Life insurance coverage protection
  • Participation throughout the employee bonus scheme
  • Limitless number of significantly discounted and confirmed seating tickets, giving entry to a continuously rising group of areas’.
  • On the job teaching throughout the airline operations
  • AYCM sport cross contracting probability

Perform of the place:The place is accountable for guaranteeing purchaser satisfaction all by way of the consumer journey and the least bit contact components with Wizz Air Abu Dhabi. The place is accountable to guarantee that Wizz Air Abu Dhabi’s identify services, claims processors, purchaser communication and help distributors meet the anticipated service necessities and are delivering the corporations cheaply.Duties:

  • The Purchaser Service Supervisor is accountable for:
  • Formulation of targets and administration of the effectivity of identify center, claims coping with, purchaser communication and help
  • Current solutions to inside and exterior stakeholders on purchaser, disruption and claims related factors
  • Formulating and execution of purchaser restoration, mannequin security and claims limitation plans all through disruption and irregular and common operations
  • Measure and report on effectivity of key metrics related to purchaser satisfaction, experience and restore provide of exterior distributors
  • Assure adherence to the Passenger Welfare Program requirements, established procedures and so forth.
  • Put collectively day-to-day/weekly/month-to-month/annual outcomes and effectivity experiences.

Skills and competencies:

  • “Can do” angle
  • Work correctly beneath pressure
  • Dedication-making talents
  • Consideration to aspect
  • Teamwork talents
  • Proficiency in MS Office

Requirements:

  • Min. 3 years of experience in buyer help or identify center operate.
  • Confirmed means to work efficiently in a complicated, dynamic, fast-paced environment
  • Good communication and negotiation skills.
  • Great organizational talents and results-oriented technique
  • Experience in managing fairly a couple of duties related to reporting, top quality assurance a cases monitoring.
  • Self-motivated and proactive, ready to take initiative and accountability.
  • Assured in spoken and written English
  • Highschool diploma or equal

Profit:

  • Info of effectivity evaluation procedures.
  • Assured in spoken and written Arabic
  • Native UAE/GCC market insights
  • Earlier experience in s purchaser administration or supervisory operate
  • School Diploma

Sadly, because of amount of functions we receive we’re unable to supply solutions to you at this stage, should your software program not meet the requirements. Thanks to your understanding.Observe Us:Wizz Air LinkedInWizz Air Fb

  • Seniority diploma

    Mid-Senior diploma

  • Employment type

    Full-time

  • Job function

    Totally different

  • Industries

    Airways and Aviation

 

Associated Article :

Job Category: Management Jobs
Job Type: Full Time
Job Location: Dubai

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