Reservations Agent

Revealed	January 10, 2023
Expires	January 18, 2023
Location	Dubai, United Arab Emirates
Class	Purchaser Service / Reservations / Telecalling
Job Type	Full-time

Description

Reservations Agent (Russian Speaker) – Jumeirah Group

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Resort

Jumeirah Group, a member of Dubai Holding, has been making a distinguished affect on the worldwide hospitality market for better than 20 years with its Maintain Utterly totally different™ mannequin promise.

Its award-winning areas, similar to the long-lasting Burj Al Arab Jumeirah, place service previous expectations, elevated signature consuming areas and beautiful construction and design on the coronary coronary heart of every customer experience.

Presently, Jumeirah operates a world-class portfolio of 25 properties all through the Heart East, Europe and Asia and employs over 8,000 colleagues, representing over 110 nationalities.

As Jumeirah continues to broaden its worldwide portfolio and scales up its operations to the next diploma of progress, it stays completely devoted to creating and empowering our colleagues to excel in world class environments.

Jumeirah is devoted to embedding equality, vary, and inclusion in all its practices, embracing a custom that celebrates vary.

In regards to the Job

A chance has arisen for a Reservations Agent in Worldwide Reservations to hitch Jumeirah Resorts & Resorts.

The first duties and duties of this perform:

Sustaining a optimistic, empathetic, {{and professional}} perspective within the route of our members, always.

Acknowledging and resolving member complaints and responding promptly to their inquiries by providing distinctive buyer help.

Protect info of purchaser interactions, transactions, suggestions, and complaints by means of our CRM platform.

Talking and coordinating with totally different Jumeirah colleagues, as important.

Assist the administration of this method and loyalty division.

Current solutions and insights to administration based on member interactions which might embody recommendation for potential merchandise or service. enhancements, highlighting ache components inside the purchaser journey or suggestions for changes to processes and procedures.

Each different duties as may pretty be requested by the administration.

About You

The perfect candidate for this place can have the following experience and {{qualifications}}:

Necessary

English, spoken and written

Russian Speaker

Experience working with purchaser help.

Sturdy communication experience – verbal and written

Interpersonal and buyer help experience

Analytical and problem-solving experience

Fascinating

Environment friendly at using loyalty software program program and Resort System

In regards to the Benefits

We offer a fairly tax-free wage, paid in Dirhams (AED), the native international cash of the UAE. In addition to, we offer generous F&B benefits, decreased resort costs all through our properties globally, superb go away and effectively being care bundle deal along with, flights dwelling, life insurance coverage protection, incentive purposes, totally different allowances and employee benefits making the perform participating to extreme performers and any applicant looking out for a occupation with one of many essential luxurious producers inside the hospitality commerce.