We’re seeking a Customer Relations Officer to provide high-quality service to our resort prospects. You will sort out complaints and go the extra mile to make sure our firm are glad. On this place, you need to be a beautiful communicator who can hold constructive when coping with troublesome situations. You additionally must be reliable and customer-oriented, as you’ll perform a fundamental degree of contact for our prospects. Your purpose will possible be to verify our firm get pleasure from themselves and plan to return once more to our facilities.

Duties

• Overview arrival lists to welcome firm
• Attend to explicit firm (e.g. VIPs) and reply their inquiries
• Help put collectively welcome folders with collateral (e.g. room service menus, area descriptions)
• Current particulars about services, area and venues and promote suppliers
• Anticipate customer desires and assemble rapport with prospects
• Provide assist with certain duties (e.g. confirming journey preparations, taking messages)
• Deal with purchaser complaints and escalate to Customer Relations Supervisor when needed
• Report data throughout the logbook every day
• Assure compliance with effectively being and prime quality necessities

Necessities

• Confirmed experience as a Customer Relations Officer
• Familiarity with hospitality commerce necessities
• Proficiency in English; information of additional languages is a plus
• Laptop computer literacy
• Fantastic organizational and time-management skills
• Diploma or BSc/BA in Hospitality Administration is hottest