Guest Relation Officer

Visitor Relation Officer

We’re seeking a Customer Relations Officer to provide high-quality service to our resort prospects. You will sort out complaints and go the extra mile to make sure our firm are glad. On this place, you need to be a beautiful communicator who can hold constructive when coping with troublesome situations. You additionally must be reliable and customer-oriented, as you’ll perform a fundamental degree of contact for our prospects. Your purpose will possible be to verify our firm get pleasure from themselves and plan to return once more to our facilities.


  • Overview arrival lists to welcome firm
  • Attend to explicit firm (e.g. VIPs) and reply their inquiries
  • Help put collectively welcome folders with collateral (e.g. room service menus, area descriptions)
  • Current particulars about services, area and venues and promote suppliers
  • Anticipate customer desires and assemble rapport with prospects
  • Provide assist with certain duties (e.g. confirming journey preparations, taking messages)
  • Deal with purchaser complaints and escalate to Customer Relations Supervisor when needed
  • Report data throughout the logbook every day
  • Assure compliance with effectively being and prime quality necessities


  • Confirmed experience as a Customer Relations Officer
  • Familiarity with hospitality commerce necessities
  • Proficiency in English; information of additional languages is a plus
  • Laptop computer literacy
  • Fantastic organizational and time-management skills
  • Diploma or BSc/BA in Hospitality Administration is hottest
  • Seniority diploma

    Not Related

  • Employment sort


  • Job carry out

    Purchaser Service

  • Industries

    Experience, Information and Internet


Associated Article :

Job Category: Adminstration Jobs
Job Type: Full Time
Job Location: UAE

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